We're a small family-owned agency, locally owned and operated, serving the insurance need for the state of Wyoming and surrounding states, from our offices in Casper, Wyoming. We've been serving our clients since we first opened our doors in 2000, but have over 35 years of experience in the insurance industry.

We'd like to introduce our team of insurance professionals to you, and would welcome any inquiries you might have about the insurance coverage that we provide. Call us today at 307-234-5110 for more information.

GAIL KNIGHT

Agent / Owner

“My husband and I started Service First Insurance to create a full service agency, providing every line of insurance with multiple carriers. Our mission is to allow people to understand the options available so they can make educated decisions about insurance plans. If claims happen, we will advocate for you, acting on your behalf to make sure the insurance plan pays. We represent both the company and the client.

We are Service First Insurance, Encompassing all of your Insurance Needs.”

Gail entered the world of insurance in college and has never looked back. After working in various agencies she found that there was a serious lack of service in the industry and decided the only way to truly offer the level of service clients deserve would be to open her own agency. In 2000, Gail opened Service First Insurance with the commitment to bring the highest level of service to her clients. As the founder and co-owner, she is licensed in all lines of insurance and can assist both existing and potential clients with any insurance need.

SAM KNIGHT

SAM KNIGHT

Sam is the co-owner of Service First Insurance and has been with the agency since its inception in 2000.

Sam oversees the health insurance, service and claims division of the agency and ensures clients have an advocate with carriers and providers. He is a licensed life and health agent and also manages the individual health insurance department.

MAC MAYFIELD

Agent / Office Manager

Mac joined the Service First Insurance team in 2009, he is the office manager and is licensed in all lines of insurance.

He helps our clients with; personal, commercial, health and life insurance as well as Medicare supplements and assists with part D prescription plans. He also assists the owners with small and large group benefits implementation.

MICHELLE HALL

Health Insurance Claims and Customer Service Manager

Michelle has been with Service First Insurance since 2010 and aids clients with health insurance claims as well as billing issues and a myriad of other things that Service First Insurance believes no one should have to face alone.

Michelle offers a knowledgeable voice in matters of health insurance to all of Service First Insurance’s clients.

PAULA THOROUGHMAN

Administrative Assistant

Paula joined the Service First Insurance team in 2015 and is the administrative assistant for the office. If you stop by the office she will be the smiling face you see when you come through the door.

She assists our clients in processing payments and getting documents where they need to go. She also directs visitors and callers to the appropriate team member to ensure their insurance needs are met.

CODY REED

Bio Coming Soon!